Privacy Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

1. Information We Collect

We may collect the following information through our website:

• Contact Information: Name, job title, email address, phone number, and company name (typically submitted via contact or enquiry forms).
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.

2. How We Use the Information

We require this information to understand your needs and provide you with a better service, specifically for the following reasons:

• To respond to your enquiries, provide quotes, or fulfil requests for services.
• Internal record keeping and business administration.
• To improve our products, services, and website functionality.
• To periodically send promotional emails about new products, special offers, or other information which we think you may find interesting (only where you have explicitly consented, or where we have a legitimate business interest).

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent: You are able to remove your consent at any time by contacting us.
• Contractual obligation: Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract.
• Legitimate interests: Where it is necessary for our business interests to manage operations, improve our website, and connect with prospective clients.

4. Data Storage and Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Your data may be stored and processed using secure, cloud-based infrastructure. We ensure that any cloud service providers we utilise adhere to strict data security standards and robust encryption practices.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Controlling Your Personal Information (Your Rights)

Under data protection law, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or incomplete.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information.
• Your right to object to processing: You have the right to object to the processing of your personal information.

If you would like a copy of the information held on you, or if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the address below.

7. How to Contact Us or Complain

If you have any questions about this privacy policy or our treatment of your personal data, please contact us at:

• Company Name: Falcon Contract Flooring Sales Limited
• Contact Name: Stacey Hassall
• Email Address: stacey@falconcontractflooring.com
• Postal Address: FCF HQ: Unit 101 Potter Space | Kidderminster Road | Cutnall Green | Droitwich | WR9 0NS

If you remain unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).