FAQ Library
Process, Coverage, and Delivery FAQ
Straight answers on coverage, flooring systems, mobilisation, live-site delivery, and what happens after you enquire.
What areas does Falcon Contract Flooring cover?
Falcon Contract Flooring provides nationwide coverage across the United Kingdom. We operate from a 30,000 sq ft warehouse and also hold storage in Scotland, Newcastle, Manchester, and London, so materials stay close to multi-site programmes wherever they land.
What types of flooring does Falcon install?
Falcon installs carpets and textile systems, LVT, wood flooring, resin systems, ceramics, porcelain, wall cladding, and subfloor preparation systems including leveling, latexing, liquid DPM, ply boarding, and full replacements.
How quickly can Falcon mobilise for a project?
Falcon is set up for fast mobilisation, with 100+ installers, 24-hour communication, reactive callouts, and inventory held at our fulfilment centre. Exact programme durations vary by scope, so project-specific mobilisation timings are confirmed during survey and quotation.
Does Falcon work in live or occupied buildings?
Yes. Falcon regularly delivers in live environments and occupied buildings, including hotel, healthcare, retail, and public-sector settings, alongside reactive maintenance where programmes cannot stop for a full shutdown. We are also happy to work nights so works can land around your trading hours.
What happens after I submit an enquiry?
Once you submit an enquiry, Falcon's commercial team reviews your scope and follows up with the right next step. That may include a commercial scope review, a site audit or digital audit request, and direct follow-up from a director or commercial team member.
Does Falcon offer a workmanship guarantee or warranty?
Yes. Every installation carries the full manufacturer's product warranty for the system specified, and Falcon also provides a 12-month warranty on installation workmanship.